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18 Replies Last post: Jan 18, 2010 4:18 AM by Jterrific   1 2 Previous Next
Nackerz   6 posts since
Feb 29, 2008
Currently Being Moderated

Nov 18, 2009 12:23 AM

No More Line 6 Products For Me

I bought a kb37 about 18-19 months ago, I mostly use it for gtar/bass stuff but I use the keys sometimes...

 

Anyway I go to use it on the weekend... low and behold about 8 of the keys no longer function (yes I tried diff usb cables, reinstalling drivers etc etc).

I checked the warranty and d'oh only 12 months.

 

Ok so I thought great this is a pain in the neck not too mention I was (and still am) pretty angry about the poor life of the product

so I contacted the service centre listed by line6 (im in Australia for those of you who want to know there is only one service centre listed)... luckily for me

its not too far from home...

 

They then proceed to tell me that they do not deal with any out-of-warranty repairs

(People at line6 if you are going to allow somewhere to be a service centre make sure its a service centre not a sorry-we-dont-do-that centre)

 

They told me I could try taking the kb37 to some electronics place about 40mins drive away.

 

 

Already after this experience I'm almost tempted to forget it and cut my losses and go buy something else, unfortunately I had to fork out 600 bucks for this P.O.S. (I knew I should have bought that presonus interface...)

 

So if you're reading this steer away from these rubbish products and get something else!

 

I wonder if others have had similar problems.

 

(If you cant tell I'm very p----d off!)

stumpsout Juststartin' 519 posts since
Jan 28, 2007
Currently Being Moderated
1. Nov 18, 2009 1:06 AM in response to: Nackerz
Re: No More Line 6 Products For Me

I had pretty much the same problem when I got my KB37. Luckily, I found out about it right away and got another one to replace it. The Line 6 forum moderator at the time Line6Miller even said that if I got a hassle from the commission sales wolves at the place I bought it, he would take care of it for me.I was bummed, too, I bought it right before my vacation and took it with me.

 

Sorry to hear about your luck. They are cheap little keys, I hate them LOL. At least mine still work now, 3 years going *crosses fingers*

Line6Miller Line6Support 7,472 posts since
Mar 28, 2006
Currently Being Moderated
3. Nov 18, 2009 9:50 AM in response to: Nackerz
Re: No More Line 6 Products For Me

Where did you originally purchase the KB37? Did you purchase it in your country or region?

 

 

Line6Miller

pbear5 Juststartin' 321 posts since
Jan 25, 2007
Currently Being Moderated
4. Nov 18, 2009 1:21 PM in response to: Nackerz
Re: No More Line 6 Products For Me

i was initially excited about the kb37 until i touched the keyboard--there was just no way that thing was going to hold up and it's not as if Line6 had any experience building keyboards.  i just felt it was much safer to keep the two funcions seperate.  i think the other interfaces, although they are plastic (like most other interfaces) are pretty rugged.  i wouldn't bash the whole product line based on the kb37.

Line6Miller Line6Support 7,472 posts since
Mar 28, 2006
Currently Being Moderated
6. Nov 18, 2009 3:32 PM in response to: Nackerz
Re: No More Line 6 Products For Me

Thanks for getting back to me.

 

Can oyu answer me the following?

 

When did you purchase the KB37?

 

Is it still under warranty?

 

Can Billy Hyde email you a receipt? You do not need the original.

 

Who did you speak with at Music Link? Do you have a contact name?

 

Is your KB37 registered in your user account?

 

 

Thanks!

 

 

Line6Miller

rojoyinc   11 posts since
Apr 6, 2007
Currently Being Moderated
8. Nov 23, 2009 7:10 PM in response to: Nackerz
Re: No More Line 6 Products For Me

I never wanted to share this - because others may expect the same...    I had a toneport UX2 - was about 8 months out of warranty.  I called line6 to ask about sending it in for repair - he asked about the purchase date and I told him and said yeah, out of warranty.  He said.  Well send it in we'll send you a new one.   THEY DID.

 

Later sold it to upgrade to the UX8  (Still have it)  so maybe you should have called line6 and not some other service center?

Roc-Star   5 posts since
Sep 5, 2007
Currently Being Moderated
11. Jan 5, 2010 11:28 AM in response to: Nackerz
Re: No More Line 6 Products For Me

Not really sure what you're expecting from a $300 keyboard...

I have several Line 6 products and they are a great value.

One bad apple don't spoil the whole bunch.

LoonyBin-Fizzbin Poweruser 1,513 posts since
Mar 26, 2007
Currently Being Moderated
12. Jan 7, 2010 1:21 AM in response to: Roc-Star
Re: No More Line 6 Products For Me

.

LoonyBin-Fizzbin Poweruser 1,513 posts since
Mar 26, 2007
Currently Being Moderated
13. Jan 7, 2010 1:20 AM in response to: LoonyBin-Fizzbin
Re: No More Line 6 Products For Me

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HeavyChevy   57 posts since
Feb 2, 2007
Currently Being Moderated
14. Jan 7, 2010 3:19 PM in response to: Roc-Star
Re: No More Line 6 Products For Me

Zee purrfect coostomer for zee Line6 producks !!!

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