Hello,

    It sounds like you may need to reinstall the software. Please go the following link to download/install the latest POD Farm (1.11) software for your Operating System, which also includes the Line 6 monkey intelligent updater and the latest drivers for your Line 6 product.

  http://line6.com/software/

  If you are running Snow Leopard you will need to remove your current Line 6 driver using the "driver removal" application under Line 6 applications, then load the latest driver directly from the Line 6 website.  See the following links for more information on the current status of Snow Leopard:

  Mac OSX Snow Leopard User Group   

  http://line6.com/community/groups/mac-osx-snow-leopard-user-group

  Snow Leopard OSX Support Status

  http://line6.com/community/docs/DOC-1576

  See your manual for more application information:

  POD Basic Farm user Guide:

  http://line6.com/data/l/0a060072fbd6490f140ce227e/application/pdf/POD%20Farm%20User%20Guide%20(Rev%20D)%20-%20English.pdf

  POD Farm user Guide:

  http://line6.com/data/l/0a060072fbd6490f140ce227e/application/pdf/POD%20Farm%20User%20Guide%20(Rev%20D)%20-%20English.pdf

  POD Farm Installation Guide:

  http://line6.com/data/l/0a060072c7a4494c0070dbae0/application/pdf/POD%20Farm%20Installer%20Guide%20(Rev%20B)%20-%20English.pdf

  If you are still having problems you will need supply the following info:

  •     Line 6 Product: KB37

  •     Flash memory, USB Firmware  versions installed:

  •     Line 6 Monkey version installed:

  •     Line 6 Drivers version installed:

  •     Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

  •     Operating System version

  •     Is this a dual boot system?  If yes, please list all applicable operating systems:

  •     CPU / Processor Type and Speed

  •     Amount of RAM

  •     USB Ports: (#, location, speed 1.0/2.0):

  •     USB Devices connected to on your system: (Including any HUBs):

  •     Security software installed on your system (anti-virus, pop-up blockers, firewalls):

  •     Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

  •     Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

  •     Type of internet connection: Cable modem, DSL, satellite, dial up:

   Please note: Line 6 does not support satellite or dial up internet service

   General troubleshooting questions (choose N/A if it does not apply):

  •     Does Line 6 Monkey recognize your device?

  •     Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

  •     Have you tried different USB cables?

  •     Are you connecting directly to a USB port on the back of your computer?

  •     Have you shut down all security software/other programs?

  •     Have you tried to replicate the problem on a different computer?

  Please let us know if you need further assistance, or close out the ticket as “answered” if your situation has been resolved.