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23 Replies Last post: Nov 21, 2009 5:23 PM by timowens   Go to original post 1 2 Previous Next
Line6Hugo Line6Support 2,754 posts since
Apr 8, 2007
Currently Being Moderated
15. Oct 29, 2009 9:58 AM in response to: philasonic
RE: Display has solid black bar on top line and shows Tone2 name below it.

Phil,

 

  That is correct.  This issue (or similar issue) is a bug in the software code which a service center cannot repair.  We hope to have the reported bug fixed in a future update.

 

  But if you are experiencing the problem in a different manner, it is a different bug with the same result.  I have only been able to reproduce the problem that is detailed in the old posted thread.  In order for your specific issue to be addressed, we would need to find a reproducible recipe for that bug.

 

  Regards,

 

  Line6Hugo

Line6Hugo Line6Support 2,754 posts since
Apr 8, 2007
Currently Being Moderated
17. Nov 3, 2009 9:28 AM in response to: philasonic
RE: Display has solid black bar on top line and shows Tone2 name below it.

As mentioned, we have acknowledged there is a bug using the recipe from the posted thread with the latest flash memory.  Fixing would require a new version of the flash to be created which is why a bug has been logged.  We hope to see this fixed in a future release.

 

  Regards,

 

  Line6Hugo

Line6Hugo Line6Support 2,754 posts since
Apr 8, 2007
Currently Being Moderated
18. Nov 5, 2009 9:20 AM in response to: philasonic
RE: Display has solid black bar on top line and shows Tone2 name below it.

Hello,

 

  It's been a few days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

 

  Regards,

 

  Line6Hugo

Line6Hugo Line6Support 2,754 posts since
Apr 8, 2007
Currently Being Moderated
20. Nov 9, 2009 10:51 AM in response to: philasonic
RE: Display has solid black bar on top line and shows Tone2 name below it.

Thanks for your feedback, but without being able to reproduce the problem, a bug cannot be written to fix the problem.  Any other additional info to HELP US recreate the problem YOU are experiencing (like the customer who provided the other recipe) would greatly help us in addressing the problem.  Without being able to recreate the issue, we do not know if this is a problem with just your X3 or not.  Are there any other end user's experiencing this problem in a manner different than the recipe that was previously provided?  If so, we need to be able to reproduce the problem, which we have been unable to do in any other manner than what was reported.

 

  Regards,

 

  Line6Hugo

Line6Hugo Line6Support 2,754 posts since
Apr 8, 2007
Currently Being Moderated
21. Nov 18, 2009 8:44 AM in response to: philasonic
RE: Display has solid black bar on top line and shows Tone2 name below it.

Phil,

 

  We haven't heard from you here in a few days, so I going to assume that you were unable to reproduce the problem in any other manner.  We have also been unsuccessful in recreating the problem in a different manner.  I will go ahead and mark this question as assumed answered as a bug has been logged for the previous issue, but if you are able to reproduce the issue differently, feel free to reopen the thread or create a new question.

 

  Regards

 

  Line6Hugo

timowens Poweruser 595 posts since
May 14, 2007
Currently Being Moderated
23. Nov 21, 2009 5:23 PM in response to: philasonic
Re: RE: Display has solid black bar on top line and shows Tone2 name below it.

If you are confident that you can duplicate the problem on your unit within like 5 or 10 minutes then I would consider calling Line6 to see about sending it directly to them to check out. If they can duplicate the problem by following your instructions and they can’t fix it, I bet they would send you another unit. Whenever the X3 series was first released and there were so many problems with it, it wasn’t uncommon for Line6 to have people send their units back so they could see the problem first hand, and they would send a brand new unit to replace it.

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