Community: Pops/clicks in Vista-64

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3 Replies Last post: Nov 24, 2009 8:44 AM by Sixstringer6

Sixstringer6

22 posts since
Jan 28, 2009

Currently Being Moderated

Nov 16, 2009 8:03 PM

Pops/clicks in Vista-64

I previously had Windows XP 32-bit installed with my KB37 TonePort and POD Farm software...seemed to run fine.

Then, I upgraded to Windows Vista 64-bit Home Premium and now I get periodic pops/cracks in the sound. These pop/cracks happen when using my guitar through the KB37 TonePort with POD Farm and even when just listening to MP3s. I believe the problem lies withing the ASIO drivers and how they interact with a Vista 64 environment...not 100% sure though.

I have tried the tweaks presented here http://line6.com/community/docs/DOC-1490 , but to no avail. Has Line6 identified the cause of the problem and have a "get-well" date and patch to fix this? I am deeply concerned with being able to continue use of this equipment and future Line6 purchases. It would be disappointing to have to look to other companies for my equipment & software. Your support is highly appreciated!

Regards,

Sixstringer6

Line6Andy

4,031 posts since
Jun 5, 2006

Currently Being Moderated

1. Nov 20, 2009 3:23 PM

in response to: Sixstringer6

RE: Pops/clicks in Vista-64

Hello,

If the KB37 worked fine on your system with XP, it sould like the problem occurred when you switched to Vista 64. Be aware that the new OS, new drivers, and new hardware will all impact how your system works. Use the information in this link to optimize your computer to work with Line 6 Gear to see if there was anything else that can be done with your system:

Computer System Audio Optimization

http://line6.com/community/docs/DOC-4201

If you continue to have problems you may want to revert back to Windows XP if you had no issues with that operating system.

Please let us know if you need further assistance, or close out the ticket as “answered” if your situation has been resolved.

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Line6Andy

4,031 posts since
Jun 5, 2006

Currently Being Moderated

2. Nov 23, 2009 2:49 PM

in response to: Sixstringer6

RE: Pops/clicks in Vista-64

Hello,

It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

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Sixstringer6

22 posts since
Jan 28, 2009

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3. Nov 24, 2009 8:44 AM

in response to: Line6Andy

Re: RE: Pops/clicks in Vista-64

I've been unable to answer back to you post recently. I will give the other tips you linked a shot and report back what I find. Thanks for the response...I appreciate the customer service. Here's to getting this problem fixed

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