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2 Replies Last post: Nov 18, 2009 2:16 PM by Line6Miller  
leoschneider  
leoschneider
1 posts since
Nov 16, 2009
Currently Being Moderated

Nov 17, 2009 5:09 AM

POD X3 new, serial already used...

Hi,

 

I just tried to register my new POD serial 21X3B1s5832003964 , but your system says it as already been entered by previous user. The shop told me that it was new, just box opened...

 

And I can't get any sound of my pod!!!

 

 

Please help!

 

Tks

 

Léo

timowens Poweruser
timowens
595 posts since
May 14, 2007
Currently Being Moderated
1. Nov 17, 2009 5:27 AM in response to: leoschneider
Re: POD X3 new, serial already used...

It was probably a returned unit, why else would if be registered (and not working)? I would try to take it back instead of trying to fix it yourself.

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Line6Miller Line6Support
Line6Miller
7,456 posts since
Mar 28, 2006
Currently Being Moderated
2. Nov 18, 2009 2:16 PM in response to: leoschneider
RE: POD X3 new, serial already used...

Hi,

 

  I created a support ticket for you so we can resolve this

 

  issue. Please respond to the ticket. Thanks.

 

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a

 

  Line 6 Support Representative. An email will be sent to you

 

  from Line 6 containing a link if a Line 6 support

 

  representative determines that a ticket is necessary to

 

  troubleshoot your issue. Please follow the link in the email to

 

  view your open ticket to work one on one with Line 6 Support.

 

  Please note: Sometimes support tickets will be filtered to spam

 

  and junk folders. If you did not receive an email from us

 

  indicating that a ticket has been created, please make sure to

 

  check those folders in your email host.

 

  http://line6.com/account/tickets/view/

 

 

  Line6Miller

 

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