Today mid November and 3 months since apple has released Snow Leopard. Are you guys still on holidays driking tequilas in CA or just a bunch of amateurs????

This is just incredible to get such a poor support!!!

Seriously... This almost has me ready to sell my Bass Pod XTL and look at something else.

While I find the Line 6 products themselves fantastic, I agree that the support has been virtually non-existant. I'm an owner of a Toneport UX8, and purchased the new generation of Imac in order to run said UX8 and Logic Studio Pro at full speed no latency. Of course the new Imac comes pre-loaded with snow leopard 10.6.1 so Line 6 cannot blame me for upgrading from 10.5.8. I'm making due with the Beta drivers, but eagerly await the official release.

On a somewhat related note, I was disappointed to learn that the Beta drivers only run in 32 bit, I hope there will be a version released to take full advantage of the 64 bit architecture of the new macs and snow leopard. This is why I purchased them after all. I'm aware that Logic studio currently only supports 32 bit, but with version 10's release 64 bit is expected and it'd be great if my midi drivers supported it.

Now I've done a few hackintosh/x86 projects in the past, and modifying kexts (even complex graphics drivers) from one version of OSX to the next has never been a problem, even for a self proclaimed amateur as myself. As stated before, myself, and I'm sure many others are not simply frustrated that their $130-$600 Line 6 product is not functioning, but that all other hardware/software purchased that is dependent on these USB/MIDI devices are rendered useless, or not operating to advertised capacity.

In my case we are talking:

$1500 new Imac

$800 in software

$1100 Yamaha DGX-630

$100 foot switch system (to control UX8)

$1200 Alesis Electronic Drum set

$??? in guitars, mics, and other equipment

Of course these do work individually and the beta drivers offer use in a limited capacity, but I didn't spend the money for this system to operate in anything less than full capacity. My frustrations stem from this fact, but if the snow leopard driver pack is 64 bit and a fully polished, tested product when finally released I will certainly be satisfied once again and continue to recommend Line 6's stellar hardware (if not software) to others.

After having run a software development organization that supported multiple platforms, I can only say that I can sympathize with Line 6.  They have limited resources and my guess is that most of those have been preparing software for the Windows7 launch in October.  When you only have so many developers and testers, something has to give, and that's typically going to be one segment of your customer base, the smallest.  Unfortunate as it is, that's a fact of business.  At least my option is to boot up on my backup of Leopard to run any Line6 product software.  For those of you that have just purchased new hardware that only comes with Snow Leopard, I feel your pain.

There are calculated decisions that are made everyday in the software business, some good, some bad.  Looks like we Snow Leopard users got the short end of the stick.  What other products out there rival the performance of the line6 units and support SL?

Failure to meet customer expectations is the result of poor business planning, not an inevitable consequence of doing business.

I used to work for a company which had a large staff of programmers. That company practiced the same way of of doing business as Line 6. Which is to say that shareholder dividends, and upper management bonuses, were a higher priority than investment in the necessary resources to meet customer expectations. That company lost customers at an escalating rate every year that I worked there. This was not due to the programmers because those poor guys were working many hours on their own time to try and meet scheduled deadlines. There just were not enough programmers on staff to meet those deadlines. And, that was not an inevitable consequence of doing business. That was the inevitable consequence of the widespread misperception held by most corporate executives which says that bonuses to top management, and dividends to stockholders, are higher priorities than making the necessary investment in workforce, and in tools for that workforce, to meet customer expectations.

Companies which accept failure to meet customer expectations as inevitable and unavoidable are destined to loose their  customer base.

Line6 Miller -

I have been using the 4.2.5 beta on SL for months, but I am still having issues with static and popping and it would be nice to be 64-bit compatible if for no other reason than I am tired of having to change to 32-bit mode in system preferences every time I want to change the settings for in/out on my UX8. I am also frustrated by the fact that Line6 Monkey still doesn't work. It'd also be nice to be able to brag on the great tone that I get from the amps in GearBox without having to add the caveats that it doesn't always work and my OS isn't supported.

Is there any timeline on an updated driver that corrects all of these issues? I really like my UX8 and POD Farm and how easy it use to use them with Garageband to lay down tracks, but after three months I am growing impatient.

Thanks in advance for fixing these problems and letting me get back to using the equipment as it was intended.

Thanks,

Greg

Ah... see i am not a Mac person, because i cannot afford to be.  I had no idea that Line 6 was dropping the ball for Mac as well.  See, my good friend who is also a huge lind 6 fan, just upgraded his desk top to windows 7 in hopes of utalizing some real good stable quadcore operations.  And seeing that its been months of no drivers, and yes the beta drivers suck and still have drop outs and pops, i have been patiently waiting myself to upgrade my system.  But my delema is that I am on a time deadline, and i have waited long enough.  And tho a lot of these other customers are understanding that new operating systems have bugs and it takes work and all that.. i DO NOT understand anymore, because i did some research and found out that...

Every other recording company in the industry HAS REAL drivers that work perfectly with win7, with NO bugs what so ever!!!

So i bought a very nice usb m-audio interface, guitar rig 3, and and sweat DI box, and i am now up and running JUST FINE!  So, unlike alot of these other disappointed customers.. i am not waiting anymore, i have moved on, and you have LOST a costomer here. I own 3 line 6 heads, 3 floor boards, a DL4, and a UX2.  I plan on buying a new tube amp/midi awitching rack system to replace all said line 6 heads and floor boards, which you will soon be able to purchase on craigs list.

Anyways lots of luck to you Line6 in attemting to keep customers in the future if you plan on keep treating customers this way.  And just a heads up, if you dont have real drivers that work well with said operating systems by winter NAMM in january, you will have A LOT of very bitter visitors to your confrence room upstairs lol.. hope it all works out in the end

- The disappointed and vacated customer.

I had my ux2 working with 10.6 and now it wont, the mac recoginzes it , garageband recognizes it but no sound to garage band???? this is f'in ridicoulous should have kept the m-audio, probably just get another one