This 24/7 support is misleading.  It makes it seem like someone checks these posts all day long to answer your problem(s).  It's also not clear when you are filling out the form that your answer may be answered by just some guy on a computer rather than a line6 represenative.

It's been over a day, and no Line 6 representative has posted in this thread.  At this point, it seems that I would have a better chance of getting an answer to my query if I asked my dog.  Hold on.  Well, the dog is quite enthusiatc and seems to want to help my busted Pod X3.  He's looking at it.  He has his paws on it,  He pushed the pedal down.  And now he walked away. Bummer.

But that's way better support than I've been given by Line 6 here.  It's just ridiclous.