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6 Replies Last post: Nov 4, 2009 7:50 PM by drewc  
greighut  
greighut
6 posts since
Sep 17, 2006
Currently Being Moderated

Oct 21, 2009 11:50 AM

Pod Farm iLok activation

I recently got the free Pod Farm download for iLok.  I wanted the iLok offer so I could use it between computers.... I finally purchased my iLok and now you gave me the following error message while trying to deposit it: 

 

An error occurred while processing your request.                                                              Item could not be deposited (past expiration date) ( Error: 10273)

 

Please don't tell me I just spent $40. on an iLok for nothing....

 

Greig

Greig@OfficialGreig.com

Tags: pod_farm
Line6Perry Line6Support
Line6Perry
1,722 posts since
Dec 26, 2007
Currently Being Moderated
1. Oct 23, 2009 9:24 AM in response to: greighut

Hi,

 

  We've created a support ticket for you so we can resolve this issue offline. Please respond to the ticket. Thank you...

 

  A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

 

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

 

  http://line6.com/account/tickets/view/

 

  What is a Support Ticket?

  http://line6.com/community/docs/DOC-1422

 

  Regards,

  L6Perry

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greighut  
greighut
6 posts since
Sep 17, 2006
Currently Being Moderated
2. Oct 23, 2009 2:07 PM in response to: greighut
Re: Pod Farm iLok activation

No Support Ticket yet...?

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Line6Tony Line6Support
Line6Tony
73 posts since
Jan 16, 2007
Currently Being Moderated
3. Oct 26, 2009 9:25 AM in response to: greighut
RE: Pod Farm iLok activation

 

  You are seeing a fail notification because you did not activate the free POD Farm license with your iLok before the expiration of the offer.

 

  You now have another POD Farm license. You activate it in the same way you were attempting to with the free POD Farm standard license.

 

 

  Regards,

 

  Line6Tony

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drewc  
drewc
6 posts since
Jul 10, 2009
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4. Nov 4, 2009 7:09 PM in response to: Line6Tony
Re: RE: Pod Farm iLok activation

I did start a new thread, but I'm having the same issue.

Any help would be much appreciated.

 

Thank you.

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greighut  
greighut
6 posts since
Sep 17, 2006
Currently Being Moderated
5. Nov 4, 2009 7:27 PM in response to: drewc
Re: RE: Pod Farm iLok activation

It tood a couple days for Tony to catch up to me - but he did and took care of me....

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drewc  
drewc
6 posts since
Jul 10, 2009
Currently Being Moderated
6. Nov 4, 2009 7:50 PM in response to: greighut
Re: RE: Pod Farm iLok activation

Thanks for the heads up Greig.

No real rush as I can still use it with my PODxt plugged in for now,  and I understand that the Line 6 team must get pretty busy from time to time.

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